Placing an Order : To initiate the process of transforming your design into a tangible product, you must follow the steps outlined below
Design Upload : Access your Account on the Website and upload the design file, whether it's a CAD file or an image. This uploaded design will serve as the basis for visualizing the rendered version of your desired product.
Material Selection : Within your Account, you will be prompted to select the specific material that you want your product to be manufactured from. This choice of material holds significance in the overall appearance, quality and functionality of the final product.
Manufacturing Process : Choose the manufacturing process you want us to employ for creating your product. This decision involves selecting the technique through which your design will be transformed into a tangible item. Consider the intricacies and nuances of your design when making this selection.
Quantity Specification : Indicate the quantity of the product you intend to order. This is where you outline the number of items you wish to have manufactured based on your design.
Delivery Information : Provide accurate and complete information required for the successful delivery of your manufactured products. This includes your preferred shipping address and any additional details crucial for accurate delivery.
Payment Initiation : As the next step, you will be prompted to provide the necessary information to initiate the payment for your order. Depending on your chosen payment method, you may be redirected to a third-party payment provider's website to complete the transaction securely.
Unacceptable Orders, Cancellation by Us : Please be aware that there may be technical or other reasons that lead to the unilateral non-acceptance or cancellation of your order at various stages of the ordering process. Even after we have initially accepted your order, circumstances may arise that require us to decline or cancel it. Such reasons could include, but are not limited to, technical infeasibility of the requested product, potential infringement concerns related to your design, or logistical challenges associated with the specified delivery destination.
Prices : Upon successful upload of your design via your Account, we will provide you with the total cost associated with fulfilling your order. It is important to note that the validity of these prices will also be indicated. Should you continue with your order after this point, please be aware that we reserve the right to modify these prices in the future. While we endeavor to prevent errors in pricing, in the event that an error does occur, we maintain the right to retract our offer and, consequently, the order.
Payment and Price : The amount provided on the ordering page encompasses multiple elements, including the fee associated with the Services, the cost of materials used in the production of the product, and, if applicable, any markup charged by the designer involved. This quoted price also includes shipping costs and Goods and Services Tax (GST), but excludes any import duties or taxes that may be applicable based on the destination of delivery.
n situations where you choose to pay in a currency that differs from the denominated currency of your payment method, it's important to note that your payment provider (such as your credit or bank card issuer) or a third-party payment processor may apply currency conversion rates or additional fees. These charges, which are not within our control or knowledge, should be clarified with your provider. Payment for your order can be initiated through various means, including but not limited to credit card, debit card, or bank transfer. Should you opt for the bank transfer method, you will receive the necessary payment instructions via email from us subsequent to the confirmation of your order.
Once your order has been formally accepted by us, we will dispatch an order confirmation to the email address associated with your Account. The date on which this order confirmation email is sent to you marks the effectiveness of your order confirmation. In cases where we are unable to accept your order, we will initiate contact via email to apprise you of the situation. We strongly encourage you to review the details outlined in the confirmation email to ensure accuracy. If any errors are identified, please make prompt contact with our customer service team via email.
Order Tracking Through the Website or via Email Notifications : Post placement of your order, you will have the ability to monitor its status through the Website. Alternatively, you may receive email notifications at various stages of the order fulfillment process. This feature provides you with insights into the progression of your order, including stages such as order acceptance, production, dispatch, and delivery.
Shipping : We commit to delivering your order to the shipping address you provide. We will use a third-party shipment carrier to deliver your order. While we make diligent efforts to ensure timely shipment in accordance with the estimated delivery time communicated in our confirmation email, please be aware that the actual delivery period may vary based on the specifics of your shipping address. It is important to recognize that any shipping and delivery dates we communicate are approximations, and we do not accept liability for any resulting damage or additional costs resulting from shipping or delivery delays. Once your order is transferred from our possession to the shipment carrier, the title and risk of loss are transferred to you.
Cancellation of Order, Product Return : Due to the personalized nature of our Services, specifically the creation of products based on your unique specifications, you are not permitted to cancel your order after it has entered the production phase.
Certain Services offered by Sushine Exports may require payments, either currently or in the future. Please note that any payment terms presented during your use or sign-up for these services are an integral part of these Terms of Use. The following provisions outline the terms and conditions regarding payments and billing :
Payment Processor Usage : Sushine Exports employs a third-party payment processor ("Payment Processor") to bill you through a payment account connected to your factori.com and Sushine Exports Private Limited account ("Billing Account") for the use of paid services ("Paid Services"). The handling of payments is subject to the terms, conditions, and privacy policies of the Payment Processor, in addition to these Terms of Use.
Responsibility for Payment : By opting to use Paid Services, you affirm your commitment to paying Sushine Exports, through the Payment Processor, all charges at the currently effective prices for using such Paid Services. This adherence to payment terms includes authorizing Sushine Exports , through the Payment Processor, to charge your designated payment method (your "Payment Method").
Information Accuracy : You undertake the responsibility of providing up-to-date, accurate information for your Billing Account. Timely updates must be made for any changes, such as a new billing address, a modified credit card number, or an updated credit card expiration date. Should your Payment Method be canceled or subject to a potential security breach, you are obligated to notify Sushine Exports or the Payment Processor promptly.
Billing Errors : Sushine Exports reserves the right to correct any errors or inaccuracies in the billing process, even if payment has been requested or received.
Payment Agreement : The specifics of your payment are determined by your Payment Method and the agreements between you and the financial institution, credit card issuer, or other Payment Method provider. Sushine Exports is not liable for errors or issues arising from the Payment Method's agreement.
Accumulation of Charges : Sushine Exports retains the right to aggregate incurred charges and submit them as single or multiple collective charges during or at the end of each billing cycle.
Payment Method Change : In the event that the amount to be charged to your Billing Account differs from the pre-authorized amount (excluding sales tax variations), Sushine Exports shall notify you of the charge amount and date before the transaction takes place.
No Waiver of Payment : Failure to receive payment from you, whether due to issues with the Payment Processor or otherwise, obligates you to settle all dues on your Billing Account as soon as requested by factori.com and Sushine Exports Private Limited.
Currency Conversion and Fees : If you make a payment in a currency that differs from your payment method's currency, your payment provider may impose currency conversion rates or fees. These charges are beyond the control or knowledge of Sushine Exports Private Limited. It is recommended that you seek information on these fees from your payment provider.
Promotions and Free Trials : Any access to Paid Services through free trials or promotions must adhere to the specified time frame.
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