Warranty and Refund Policy

factori.com and Sushine Exports are dedicated to delivering top-quality products and services. The following terms outline the warranty, disclaimers, and responsibilities pertaining to our offerings:

• Product Warranty : We warrant that any product manufactured by us will substantially meet the features of the indicated product within the constraints of the fabrication technology. However, please be aware that this warranty is subject to the inherent limitations of the manufacturing process. You assume sole legal responsibility for the design specifications and performance of the product.
• Product Suitability : While we make every effort to provide products of the highest quality, we do not provide warranties concerning the fitness of the product for specific purposes. It is your responsibility to determine whether the product meets your intended purpose.
• Thorough Inspection upon Receipt : We strongly advise you to inspect the received product promptly. If you identify any defects or issues that warrant a warranty claim, please notify us within 7 days of receiving the product. We will only entertain such claims during this 7-day window following product receipt.
• Warranty Claim Process : If you intend to raise a warranty claim within the stipulated 7-day period, please refrain from returning the product immediately. Instead, contact our customer service team to initiate the necessary steps for validating your warranty claim. Subsequently, we will assess your claim to determine whether you qualify for a replacement or refund. If the claim is accepted, the refund will be processed within 3 days of acceptance and will be transferred to your bank account within 7 days.
• Shipping Costs for Faulty Products : In the event of a valid warranty claim, we will cover the transportation expenses associated with returning the defective product. This demonstrates our commitment to addressing genuine warranty concerns.
• No Claims after 7 Days : Failure to notify us of a potential warranty issue within the stipulated 7-day time-frame will lead us to assume that the product aligns with the design and performance specifications you provided.
• Limited Special Relationship : Please note that our relationship with you does not entail a special duty or fiduciary responsibility. Specifically, we are not obligated to take actions related to: (a) determining which users gain access to our Services, (b) controlling your content access through our Services, or (c) influencing your interpretation or utilization of the content available via our Services.
• Content Representation : We do not make representations regarding the content, including products, accessed or contained within our Services. As a result, we disclaim any responsibility or liability for the accuracy, copyright compliance, or legality of the content accessed through our Services.
• Services and Content "As Is" : Our Services and content are provided on an "as is," "as available" basis, without any form of warranty. This includes both express and implied warranties. We explicitly disclaim any warranties pertaining to title, non-infringement, mercantability, or fitness for a particular purpose. Furthermore, any implied warranties arising from industry norms or trade practices are disclaimed.
• Services and Content Limitations : It is important to note that we do not guarantee the security, availability at specific times or locations, or absence of defects or errors in our Services. We also do not ensure that content or software accessible via our Services is devoid of viruses or other harmful components. Additionally, we do not guarantee that the outcomes derived from using our Services will meet your requirements or expectations.
• Use of Services at Your Own Risk : Your use of our Services is undertaken at your own risk. While we strive to ensure consistent and reliable operation of the Website, we do not guarantee uninterrupted, flawless operation. Your utilization of the content and services is solely your responsibility and is subject to your judgment and decisions.
• Material Selection Responsibility : Please note that the responsibility for selecting suitable materials that align with your specified requirements rests entirely on you. We bear no responsibility for this selection and any subsequent implications thereof.