Shipping Policy

Shipping Policy of factori.com (Sushine Exports Private Limited)

• Introduction : factori.com, operated by Sushine Exports Private Limited, ensures global delivery of high-quality products with efficiency and transparency. Our shipping policy outlines our processes, charges, and collaborations with leading global shipping partners.
• Global Shipping Partners : We partner with reputable global shipping carriers to ensure safe and timely deliveries, selected for their reliability and cost-effectiveness.
• Shipping Charges : Customers are responsible for shipping charges, calculated based on order volume, weight, destination, and partner rates, with all costs transparently included in your quote.
• Shipping Preferences : Customer preferences for shipping partners are confirmed prior to finalizing shipping arrangements, ensuring a personalized experience.
• Order Tracking : A shipping tracker is provided for monitoring your order's progress, ensuring transparency and peace of mind.
• Delivery Times : Delivery times vary by destination, partner, and customs processing, with an estimated delivery date provided upon order confirmation. Most of the orders in India are delivered within 7 days from the date of dispatch and orders outside India vary based on the shipment mode. All air shipped orders are delivered within 10 days across the World and sea route will go upto 90 days based on the delivery location.
• Customs and Import Duties : Customers are responsible for any applicable customs and import duties.
• Shipping Restrictions : We comply with all applicable shipping restrictions, notifying customers of any impact on their orders.
• Damaged or Lost Shipments : In case of lost or damaged shipments, we work with the shipping partner to resolve the issue, following our return policy for replacements or refunds as necessary.
• Contact Information : For shipping-related inquiries, contact us at contact@factori.com
• Policy Updates : This shipping policy is subject to change and should be reviewed periodically.

Thank you for choosing factori.com for your procurement needs.